We may receive a commission when you use our links. Monkey Miles has partnered with CardRatings for our coverage of credit card products. Monkey Miles and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. We appreciate you using our links!!!
In the years leading up to the pandemic, I easily accumulated 30 to 40 rentals a year. Most of them were one day rentals, some more, but almost all of them were from a couple of different rental agencies in LA. I was primarily renting from Sixt and Hertz and both were located within walking distance of my house. I’d gotten in the habit of doing a quick walk around, and since they grew to know me, I’d fallen in the bad habit of not photographing the exterior or odometer. This bad habit, like most any, came back to bite me in the long run. Here’s an example of how an after hours drop off turned into a protracted ordeal, made worse by Covid.
Always photograph the odometer
I recently rented two sets of cars from Sixt at the London Heathrow Terminal 5 branch. It’s super convenient and had been offering exceptionally attractive deals. On this past trip we had two separate rentals – the first was a bmw 3 series we landed for less than $50 a day, and the second was a Peugeot that, for some reason, was pricing at $150 for the day.
I’m not sure what was going on that specific day, but every rental was 4 or 5x what it was on any other, and we had to have a car to visit a friend near the Cotswolds. The first rental worked like clock work, we rented, we drove, we returned, all was well.
We rented the second car for a single day, drove it there and back, dropped it off after hours, and thought nothing of it. I couldn’t have put more than 200 miles on the car. Then I got the bill.
- We rented the car at 11am
- We returned the at 10pm
- That’s 11 hours
I was being charged for driving an extra 790 miles OVER the 300 miles permitted. That meant they were asserting we had driven 1100 in 11 hours. Clearly an error had occurred.
I emailed 4 times. Sixt phone numbers don’t work and the only recourse is email or, what I found out after the 4th email, you could use your profile to start a ticket.
You can create a ticket by going to Manage Bookings
I was unsure how this would be resolved. I didn’t take any pictures and had no physical proof of my claim. The only thing that was on my side was the math – it was impossible to have driven that much, and clearly a mistake had occurred. After filing the ticket, within a couple of days, I received the following email:
Had I failed to hear from them, I would have contacted my credit card company and asked for a stop payment to be issued on the overage charge.
Ultimately, Sixt did the right thing and corrected the mistake, albeit it took far too much effort on my behalf. It was a good lesson for me to learn: I should always photograph the odometer and take exterior/interior pictures when renting any car. A lesson I should already know and preach to others, but had gotten lazy on doing for myself.
Monkey Miles has partnered with CardRatings for our coverage of credit card products. Monkey Miles and CardRatings may receive a commission from card issuers
A Monkey Miles favorite for beginners and point pros alike – a staple of our wallet that earns Premium transferrable Ultimate Rewards. $95 annual fee
♥ Earn 60k Bonus Points after $4k Spend in 3 months
♥Points are transferrable to over dozen partners, or redeemable for 1.25c in Chase travel
♥5x on travel purchased via Chase Travel and 2x everywhere else (beginning 8/16/21)
♥3x on dining, including eligible delivery services, takeout and dining out (previously 2x – beginning 8/16/21)
♥3x on select streaming (beginning 8/16/21)
♥ 3x points on online grocery purchases (excluding Target, Walmart and wholesale clubs -(beginning 8/16/21)
♥ $50 Annual Credit on hotel stays purchased via Ultimate Rewards. *New cardmembers can get this credit immediately – existing cardmembers get it after anniversary (beginning 8/16/21)
♥ 10% Anniversary Point Bonus. Spend $10k in a year, get 1k bonus points. (beginning 8/16/21)