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Josh Collins was born in Wichita, Kansas and he and his wife have been Bank of America customers since the early 2000s. However, they were given one bombshell of a surprise when their accounts were frozen for failing to provide citizenship status. It all started roughly a month ago when Mr Collins received a form in the mail. Thinking it was some sort of scam he discarded it. Then the other shoe fell. Access to their cash was cut off a few days ago, and only resolved when Mr Collins visited his local branch and provided his driver’s license ( Kansa requires, birth certificate, legal permanent resident status, or proof of citizenship to acquire a driver’s license).
Bank of America had the following to say in response,
“Like all financial institutions, we’re required by law to maintain complete and accurate records for all of our customers and may periodically request information, such as country of citizenship and proof of U.S. residency. This type of outreach is nothing new…This information must be up to date and therefore we periodically reach out to customers, which is what we did in this case.”
Luckily Mr Collins and his wife had their accounts unfrozen without any intervention with the Feds. This sort of case reminds of many I’ve read about in recent years whereby the Federal Government has seized/frozen funds of those they have suspected of “structuring,” or depositing amounts into a bank account under $10k to avoid reporting. Luckily for the Collins family, this was merely a paperwork issue, but scary nonetheless.
This news comes on the heels of reports within the loyalty and points community whereby accounts have been frozen, bonuses raked back, etc. Frequent Miler has a great article regarding the reasoning behind some Chase customers getting accounts frozen even when they’ve been paying on time, in full, and I’d give it a read if I were you.
Here’s the Collins family telling details of their story:
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