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Tell Me Why
Kerry Philipovitch, AA’s lead of the customer experience team, did an interview recently on “Tell Me Why, ” AA’s podcast. I first became aware of the podcast when it was revealed on an earlier edition named, ” Help Compensate for thing that happen on the flight” that AA is monitoring how people complain for compensation. In that episode it was revealed that AA is keeping tabs on customers in case they complain “too much,” and if so, AA will rake back the miles they’ve given them. YIKES. The podcasts are short, and the Valentine’s Day episode revolved around “Basic Economy,” some of the hiccups they’ve faced, and the struggle to communicate the fare restrictions when purchased through a 3rd party. At the end of the episode it was revealed that AA may introduce some tech to allow “upgrading” out of Basic Economy during check-in.
I’m going to venture out on a limb, but I would guess that most people who purchase Basic through the likes of Expedia, don’t really understand that they don’t get a seat assignment, overhead space, miles, etc and are quite disappointed when they arrive at the airport/plane. A quick upgrade could be nice, especially if that upgrade were available online, 24 hours in advance, and would allow a customer to apply same day changes utilizing their elite status. At any rate…you can listen to the entire podcast below if you’d like.
Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
Chase Sapphire Preferred® Card
Welcome Offer
Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening.
Annual Fee
$95
Points Earned
Transferrable Chase Ultimate Rewards
- 5x on all travel purchased through Chase Travel℠
- 3x on dining, including eligible delivery services for takeout & dining out
- 3x on select streaming services
- 3x on online grocery purchases
- (excluding Target, Walmart and wholesale clubs)
- $50 Annual Chase Travel Hotel Credit via Chase Travel℠
- The begins immediately for new cardmembers and after your account anniversary for existing cardmembers
- 2x on all other travel
- 10% Anniversary Bonus
- Every year you keep the card, your total spend will yield a 10% points bonus. If you spend $10k in a year, you’ll get 1k bonus points
- Chase Sapphire Preferred continues to redeem at 1.25c in the Chase Travel℠ and the slew of other benefits remain in tact including Auto Rental Collision Damage Waiver ( primary ), purchase protections, etc.
- Points are transferrable to 14 Ultimate Rewards partners
- Redeem in Chase Travel℠ for 1.25 cents per point
- No foreign transaction fees
- Suite of Travel and Purchase Coverage
- Auto Rental Collision Damage Waiver is my favorite
- Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2027.
- $95 Annual Fee
We keep an up to date spreadsheet that lists the best ever offers: You can find that spreadsheet here.
Historically 80k is a very, very good offer and hit in both 2022 and 2023. In 2021, we saw the offer hit an all time high of 100k. Who knows if that will ever come back.
Main Cast:
Cards that earn flexible points and should be used on the bulk of your purchases.
Supporting Cast:
Cards that earn fixed points in the currency of the airline/hotel and can not be transferred at attractive rates. These cards yield benefits that make it worth keeping, but not necessarily worth putting a lot of your everyday spend on.
The Chase Sapphire Preferred® is exceptional starter card and offers transferrable Ultimate Rewards, and pairs well with other Chase cards.
If you carry this card alongside Chase’s cashback cards like the Chase Freedom Flex® and Chase Freedom Unlimited® or the business versions: Ink Business Cash® , Ink Business Unlimited® you can combine the points into Preferred account and transfer into hotel and airline partners
Annual fee is quite low at $95 a year + you get a 10% anniversary bonus on points + $50 hotel credit in Chase travel.
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