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An example of Singapore’s exceptional customer service
There’s no doubt that Singapore Airlines is known for their exceptional customer service. However, when we were in Beijing checking in for our flight to Singapore I was a little distracted and set my GoPro down on a ledge attached to the check-in counter. It was on the passenger side and out of view from the desk agent. We were all very excited and juggling several items a piece when I realized that we didn’t have any cash leftover and we had an escort assisting us through immigration and to the lounge. This isn’t some sort of crazy, expensive service we did, but rather part of the car service that the JW Marriott provides. As the Singapore Air desk agent was tagging our bags I nipped over to a nearby ATM to get some more cash. When I came back our bags had been checked in, and I was given our boarding passes with BIG GOLD HEADERS that said SINGAPORE SUITES. I high fived my folks and was so excited and distracted that I left my brand new Hero 5 Go Pro sitting at Check in. AHHHHHHHH.
We were going through security when I realized. OH CRAP! Then it hit me…check in. I rifled through my Iphone and found the evidence.
I had GoPro’d everything about the trip so far. Yeah, it would have SUCKED to have lost the actual GoPro, but it was the footage I was freaking out about. This was a once in a lifetime trip!
So what happened?
Our escort scurried to a phone and called the desk. What did we find out? Singapore had already found it and they were bringing it the gate. They knew we’d left it and had already made plans! How amazing is that!!!!
We arrived at the gate and one of the crew members handed it off to me like an Olympic baton. Talk about service.
It’s no wonder Singapore is consistently regarded as one of the best airlines in the world.
You don’t have to stop here. Check out how we paid $5k and took a $125k Surprise trip Around The World to celebrate my Mom’s 75th
Flights:
- Boston to Beijing
- American Airlines First Class 737 Los Angeles to Boston
- Cathay Pacific First Class 777-300ER Boston to Hong Kong ($17k value)
- Cathay Pacific Business Class 777-300ER Boston to Hong Kong ($7k value)
- Cathay Pacific Business Class 777-200 Hong Kong to Beijing
- Beijing to Singapore
- Singapore Airlines Suites A380 Beijing to Singapore ($3k)
- Singapore to Bali Roundtrip
- KLM Business Class 777-200 Singapore to Bali ($400)
- KLM Business Class 777-200 Bali to Singapore
- Singapore to Dubai
- Singapore Airlines First Class 777-300ER Singapore to Dubai ($4k)
- Abu Dhabi to Cannes, France
- Etihad Airways First Class Apartment A380 Abu Dhabi to London ($8k)
- Etihad Airways Business Studio A380 Abu Dhabi to London ( $3500-5k)
- British Airways Club Europe A321 London to Nice
- Cannes, France to Dallas
- Lufthansa Business Class A321 Nice to Frankfurt ($10k)
- Lufthansa First Class A330 Frankfurt to Dallas
Hotels:
- Boston
- Intercontinental Boston ($450)
- Beijing
- JW Marriott Beijing, 1 Bedroom Suite ($450 for 5 nights)
- Club King ($250)
- Singapore
- Crowne Plaza Singapore Airport, 1 Bedroom Suite ($300)
- Bali
- Mandapa, Ritz Carlton Reserve 1 Bedroom Rice Paddy View Villa ($600/night)
- Conrad Bali 1 Bedroom Ocean View Suite ($400/night)
- Singapore
- Intercontinental Singapore ($400/night)
- Dubai
- JW Marriott Marquis Dubai, 1 Bedroom Executive Suite ($450)
- Abu Dhabi
- Ritz Carlton Abu Dhabi ($300)
- Cannes, France
- Intercontinental Carlton Cannes, France ($300)
- Dallas
- Grand Hyatt DFW ($150
- JW Marriott Beijing, 1 Bedroom Suite ($450 for 5 nights)
Lounges
- Boston
- British Airways Lounge Boston Logan
- Hong Kong
- Cathay Pacific Business Class Lounge
- Cathay Pacific First Class Lounge The Wing
- Cathay Pacific First Class Lounge The Pier
- Beijing
- Air China First Class Lounge
- Singapore
- DNata Lounge
- Bali
- Garuda Indoneisa Business Class Lounge
- Premier Lounge
- Singapore
- Singapore Airlines First Class Check-In
- Singapore Airlines Business Class Lounge SIN
- Singapore Airlines First Class Lounge SIN
- Singapore Airlines Private Room SIN
- Abu Dhabi
- Etihad First Class Lounge
- Etihad Business Class Lounge
- Etihad Shave Experience
- London
- British Airways First Class Lounge LHR Terminal 5
- Nice
- Living Room Azur
- Frankfurt
- Lufthansa First Class Lounge Frankfurt Terminal A
TIPS:
Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
Chase Sapphire Preferred® Card
Welcome Offer
Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening.
Annual Fee
$95
Points Earned
Transferrable Chase Ultimate Rewards
- 5x on all travel purchased through Chase Travel℠
- 3x on dining, including eligible delivery services for takeout & dining out
- 3x on select streaming services
- 3x on online grocery purchases
- (excluding Target, Walmart and wholesale clubs)
- $50 Annual Chase Travel Hotel Credit via Chase Travel℠
- The begins immediately for new cardmembers and after your account anniversary for existing cardmembers
- 2x on all other travel
- 10% Anniversary Bonus
- Every year you keep the card, your total spend will yield a 10% points bonus. If you spend $10k in a year, you’ll get 1k bonus points
- Chase Sapphire Preferred continues to redeem at 1.25c in the Chase Travel℠ and the slew of other benefits remain in tact including Auto Rental Collision Damage Waiver ( primary ), purchase protections, etc.
- Points are transferrable to 14 Ultimate Rewards partners
- Redeem in Chase Travel℠ for 1.25 cents per point
- No foreign transaction fees
- Suite of Travel and Purchase Coverage
- Auto Rental Collision Damage Waiver is my favorite
- Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2027.
- $95 Annual Fee
We keep an up to date spreadsheet that lists the best ever offers: You can find that spreadsheet here.
Historically 80k is a very, very good offer and hit in both 2022 and 2023. In 2021, we saw the offer hit an all time high of 100k. Who knows if that will ever come back.
Main Cast:
Cards that earn flexible points and should be used on the bulk of your purchases.
Supporting Cast:
Cards that earn fixed points in the currency of the airline/hotel and can not be transferred at attractive rates. These cards yield benefits that make it worth keeping, but not necessarily worth putting a lot of your everyday spend on.
The Chase Sapphire Preferred® is exceptional starter card and offers transferrable Ultimate Rewards, and pairs well with other Chase cards.
If you carry this card alongside Chase’s cashback cards like the Chase Freedom Flex® and Chase Freedom Unlimited® or the business versions: Ink Business Cash® , Ink Business Unlimited® you can combine the points into Preferred account and transfer into hotel and airline partners
Annual fee is quite low at $95 a year + you get a 10% anniversary bonus on points + $50 hotel credit in Chase travel.
The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved, or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.