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Cancel an Iberia Avios booking
Iberia Avios can be one of the best ways to get yourself to Europe in business class roundtrip with rates starting at just 68k Avios. Yes, that’s roundtrip out of the east coast into Europe. For rates that low I’m certainly willing to endure crappy tech, poor user interfaces, and often times less than optimal search results.
In the past year I’ve had to cancel multiple trips booked with Iberia Avios and I thought my frustrating experience could be helpful to those of you who may need to do the same.
Iberia doesn’t have the IT setup to perform these tasks online and you’ll need to phone a rep, and lemme tell you, it can be very frustrating.
Multiple Cancellations
I’ve spent hours calling primarily three different phone numbers. One of the issues with Iberia is the varying expertise of the customer service agents. On bookings involving partners I’ve been told to call the operating airline, that those tickets can’t be canceled at all, and then reps that actually know what they’re doing, but the call drops and I’ve left hanging.
Yes, you can cancel flights, the fee should be $40
- 1-800-772-4642
- The first Iberia Avios cancellation ( on Iberia )
- This is the main Iberia help line
- The Second Iberia Avios cancellation ( on British Airways )
- Sadly, it was infuriating inept when I tried to cancel my second ticket and would end the call after a 5 minute hold
- Once I finally got someone on the line after 15+ attempts they told me they couldn’t perform the task at hand and I’d need to phone Iberia Avios directly – this wasn’t the case with the rep a week ago, but thinking of hanging up and calling 15 times again made me want to dig a hole and jump in it.
- The 3,4,5 ( on British Airways )
- Inept reps that gave me wrong information
- The first Iberia Avios cancellation ( on Iberia )
- +44 203 6843 774
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- I was in the UK when attempting to cancel a flight out of the UK I thought this number would help. Sadly, no one ever picked up after a dozen or so tries and I gave up.
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The best phone number for canceling an Iberia Avios Booking: The Spanish Iberia Avios line
- +34 917 7426 07
- This is the Spanish Iberia Plus phone number and when I phoned it via Skype during normal business hours and someone picked up within a couple minutes each time. I was disconnected once and had to retry, but I was tended to quickly and my flight was canceled efficiently.
How long do Iberia Avios take to repopulate into your account?
Unfortunately, as I mentioned earlier, Iberia doesn’t have an automated system and they refunds are processed by a back office. This means you should plan on at least 72 hours and be happy if it’s faster. If it takes more than a week, I’d be concerned, but otherwise, be patient and they’ll eventually populate as well as your credit card refund.
Luckily, on 2 separate occasions the points were back within hours..
To Recap – what’s the best way to cancel an Iberia Avios ticket?
I’d cut to the chase, fire up Skype, and call the Spanish Iberia Avios number: +34 917 7426 07 – it that fails… skip the UK number and keep calling the US number until you get a competent rep.
Chase Sapphire Preferred® Card
The Chase Sapphire Preferred is a great starter card that earns Premium Ultimate Rewards that can be transferred into over a dozen partners many of which are US based.
Welcome Offer
60k Points after $4k spend in 3 months
Annual Fee
$95
Points Earned
Transferrable Chase Ultimate Rewards
If you carry this card alongside Chase’s cashback cards like the Chase Freedom Flex℠and Chase Freedom Unlimited® or the business versions: Ink Business Cash , Ink Business Unlimited you can combine the points into Preferred account and transfer into hotel and airline partners
Annual fee is quite low at $95 a year + you get a 10% anniversary bonus on points + $50 hotel credit in Chase travel.
- 3x on dining
- including eligible delivery services for takeout
- 3x on select streaming services
- 3x on online grocery purchases
- (excluding Target, Walmart and wholesale clubs)
- 5x on all travel purchased through Chase Ultimate Rewards – Chase Travel Portal
- $50 Annual Credit on hotel stays purchased via Ultimate Rewards/Chase Travel
- The begins immediately for new cardmembers and after your account anniversary for existing cardmembers
- 10% Anniversary Bonus
- Every year you keep the card, your total spend will yield a 10% points bonus. If you spend $10k in a year, you’ll get 1k bonus points
- Chase Sapphire Preferred® continues to redeem at 1.25c in the Chase Travel Portal and the slew of other benefits remain in tact including primary rental car insurance, purchase protections, etc.
- Points are transferrable to 13 Ultimate Rewards partners
- Redeem in the Chase Travel center for 1.25 cents per point
- No foreign transaction fees
- Suite of Travel and Purchase Coverage
- Primary rental car coverage is my favorite
We keep an up to date spreadsheet that lists the best ever offers: You can find that spreadsheet here.
Historically 80k is a very, very good offer and hit in both 2022 and 2023. In 2021, we saw the offer hit an all time high of 100k. Who knows if that will ever come back.
Main Cast:
Cards that earn flexible points and should be used on the bulk of your purchases.
Supporting Cast:
Cards that earn fixed points in the currency of the airline/hotel and can not be transferred at attractive rates. These cards yield benefits that make it worth keeping, but not necessarily worth putting a lot of your everyday spend on.
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