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Earlier today one of my instagram followers reached out and told me she was having a lot of problems with the Frontier GoPass she purchased. If you’re unfamiliar this is the unlimited flight pass that Frontier was marketing a couple of months ago…Unfortunately, in true Frontier fashion, it hasn’t been great.
The pass isn’t due to go into effect until next year ( May 3rd ), but after purchasing the pass, it’s not showing up in her account, nor are any options available to cancel. The fine print of the terms and conditions say that it was auto-renew at $1999 a year ( ARE YOU SERIOUS ) which was one of the big reasons I said it was a big fat pass. The pass is still available for purchase and I would seriously advise a deep dive to make sure you are comfortable with the headache that may ensue.
She sent me screenshots of her interactions with Frontier…
Here is a screenshot saying the Pass and cancellation options should be in her account
Details on GoWild Pass location in profile
Here are screenshots of her profile and her GoWild Pass isn’t there
She couldn’t find any mention of the GoWild Pass and nothing about cancelling so reached out to customer service
No help from Customer Service
When asking how to cancel the pass… they say, just cancel the pass before it auto renews. Uhhhhh what?
My Thoughts
Frontier still has a few months before the pass officially begins in May, but for anyone that has purchased it already they’re basically hanging in the dark. Hopefully they can get accounts updated including the option to cancel online otherwise I have a bad feeling a lot of people are going to get stuck with a major auto renewal bill if they aren’t on top of it.
Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
Chase Sapphire Preferred® Card
Welcome Offer
60k Points after $4k spend in 3 months
Annual Fee
$95
Points Earned
Transferrable Chase Ultimate Rewards
- 60k points after $4k spend in 3 months
- Worth $750 in Chase Travel℠ and way more if you maximize transfer partners
- 5x on all travel purchased through Chase Travel℠
- 3x on dining, including eligible delivery services for takeout & dining out
- 3x on select streaming services
- 3x on online grocery purchases
- (excluding Target, Walmart and wholesale clubs)
- $50 Annual Chase Travel Hotel Credit via Chase Travel℠
- The begins immediately for new cardmembers and after your account anniversary for existing cardmembers
- 2x on all other travel
- 10% Anniversary Bonus
- Every year you keep the card, your total spend will yield a 10% points bonus. If you spend $10k in a year, you’ll get 1k bonus points
- Chase Sapphire Preferred continues to redeem at 1.25c in the Chase Travel℠ and the slew of other benefits remain in tact including Auto Rental Collision Damage Waiver ( primary ), purchase protections, etc.
- Points are transferrable to 14 Ultimate Rewards partners
- Redeem in Chase Travel℠ for 1.25 cents per point
- No foreign transaction fees
- Suite of Travel and Purchase Coverage
- Auto Rental Collision Damage Waiver is my favorite
- Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2024
- $95 Annual Fee
We keep an up to date spreadsheet that lists the best ever offers: You can find that spreadsheet here.
Historically 80k is a very, very good offer and hit in both 2022 and 2023. In 2021, we saw the offer hit an all time high of 100k. Who knows if that will ever come back.
Main Cast:
Cards that earn flexible points and should be used on the bulk of your purchases.
Supporting Cast:
Cards that earn fixed points in the currency of the airline/hotel and can not be transferred at attractive rates. These cards yield benefits that make it worth keeping, but not necessarily worth putting a lot of your everyday spend on.
The Chase Sapphire Preferred® is exceptional starter card and offers transferrable Ultimate Rewards, and pairs well with other Chase cards.
If you carry this card alongside Chase’s cashback cards like the Chase Freedom Flex℠and Chase Freedom Unlimited® or the business versions: Ink Business Cash® , Ink Business Unlimited® you can combine the points into Preferred account and transfer into hotel and airline partners
Annual fee is quite low at $95 a year + you get a 10% anniversary bonus on points + $50 hotel credit in Chase travel.
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