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Always ask for what you want
I currently have top tier, MVP G75, with Alaska Airlines. The main reason I pivoted away from American was Alaska’s superior MileagePlan program, and my pleasant experience interacting with customer service on Alaska. It was disappointing to see the relationship between AA and AS reduced at the end of last year. In case you missed it, the long and short is that elite benefits are no longer extended, and unless the flight is booked via Alaska’s site, you won’t earn miles on domestic flights operated by AA. Two big hits. However, yesterday I got notice, via email, that my flight from Indianapolis to LAX had been cancelled. It was supposed to be operated by Virgin America, routing via SFO, and the email I received rerouted me through Seattle. That would make for a very long day and I had an early morning the next day. I know AA operates a flight from IND to LAX, sold by Alaska on their website, and is a direct option.
I phoned Alaska and explained the situation. At first, the rep couldn’t find the codeshare. I found an AS flight number for her, and she asked if I could be placed on hold while she consulted her supervisor. A few minutes later she came back on and told me that the supervisor had approved the re-routing, booked me in Y fare bucket, and also assigned me a main cabin priority seat. I was surprised by both. Y earns full milage on AS, and as of January 1, Alaska Elites no longer have access to Priority and MCE seating. In the end, I got to leave later from Indy and arrive earlier into LA.
My ticket even says it was issued by AS, a point that will help me accrue the mileage I assess I’m due.
It’s reasons like this that make mileage runs, loyalty, etc worth it.
Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
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