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This has been the year of the Southwest Airlines promo sale. I started blogging in 2015, and I haven’t seen the volume of flash sales and promotions as I have this year ( you can see a list of them here ) for Southwest which indicated to me that perhaps we were in for a shift. Were things working that well if the airline needed to almost perpetually offer sales? Yes… Southwest is known for these flash promos, but it’s been very heavy this year. I had my suspicions we were going to see some big changes, and big changes are coming ( full presser here ).
Southwest has been known to be one of the most profitable airlines since its inception, employing an open seating model alongside a point to point route network. This point to point network lead to the Christmas IT meltdown in ’22, and Southwest was one of the only airlines unaffected by the Crowdstrike IT collapse last week that still has Delta planes on the ground and thousands stranded nationwide. Back in February Southwest unveiled refreshed cabin interiors and rumors began circulating that investors, alongside customers, were wanting seat assignments, possibly a different routing network, etc.
Customers apparently hate the open seating
The research is clear and indicates that 80% of Southwest Customers, and 86% of potential Customers, prefer an assigned seat. When a Customer elects to stop flying with Southwest and chooses a competitor, open seating is cited as the number one reason for the change. By moving to an assigned seating model, Southwest expects to broaden its appeal and attract more flying from its current and future Customers.
And so we have it…
- Seat Assignments are coming
- Unclear when, but it’s coming in 2025
- New Premium Seating Is coming
- Extra Legroom
- Plans are for 1/3 of all seats to be premium
- Redeye Flights bookable now, start flying Valentine’s Day 2025
- Initital Routes
- Las Vegas to Baltimore and Orlando;
- Los Angeles to Baltimore and Nashville;
- Phoenix to Baltimore
- Initital Routes
Moving to assigned seating and offering premium legroom options will be a transformational change that cuts across almost all aspects of the Company,” said Bob Jordan, President, CEO, & Vice Chairman of the Board.
See ya in September
There you have it folks… Assigned Seats and Premium seats are coming to Southwest. I’ll be attending a media day in late September where I’m hoping i’ll get a first hand, up close look at the the new offerings in Dallas which according to Southwest ( below ) seems to be the timeline.
The Company will share further details about product designs, cabin layout, timing, and incremental financial value at its Investor Day in late September. The move to assigned and premium seating will be significant. In addition to incorporating new technologies and procedures for a seamless transition, the new cabin layout will require approvals from the Federal Aviation Administration. Southwest expects to make bookings available in 2025.
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