We may receive a commission when you use our links. Monkey Miles is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com and CardRatings. This relationship may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Monkey Miles is also a Senior Advisor to Bilt Rewards. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
Get a status update on your Citi Prestige 4th night free refund
It’s been two months since I used the Citi Prestige 4th Night free perk at the Caledonian in Edinburgh, Scotland and the credit has still not appeared on a statement. Last night I logged into my account to see if it had appeared on my recent activity and it still hadn’t. I attempted to use the chat function to resolve the issue, but alas, I needed to call in to get more details. Here’s what you need to get a status update on your Citi Prestige 4th night free refund.
I was referred to the Citi Concierge, which is provided by Aspire Lifestyles.
She was extremely pleasant and did a quick check on my account. What expedited the phone call was my Case ID.
Everything revolves around the Case ID.
This can be found in the subject line of the email sent to you by Citi’s concierge after you’ve made your reservation.
Once that was located she could find my refund in the queue.
She said it typically takes 6-8 weeks from the time of departure, but anticipated the refund being processed in the next 7 days.
It’s worth noting that the 6-8 week clock starts after you depart the hotel, not from when you make the booking.
Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved, or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.