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Amazon utilizes a $100 Million Alexa Fund to invest in start ups around the country that could expand the forefront of voice recognition. Enter: Seven Rooms – “an all-in-one reservation, seating and guest management platform.” You’ve probably stayed at, or eaten in one of the restaurants/hotels that utilize Seven Rooms technology which include, Tao Group, Jumeirah Group, Cosmo Vegas, Standard hotels, Chase Hospitality, the list goes on. The exciting thing about this new integration is not only will you be able to use Alexa to make a reservation at any of the properties utilizes SevenRooms, but once you’re there things get even cooler.
Via a tailored ASK ( Amazon Skills Kit), restaurant managers will be able to ask the platform if you have a favorite bottle of wine, what dishes you ordered last time, as well as track any allergies. They’ll also be able to track data to tailor advertising and marketing for higher efficacy.
Here’s what Joel Montaneil, CEO of SevenRooms had to say:
“At SevenRooms we are always looking at ways our technology can streamline operations while personalizing and humanizing the guest experience. Hospitality operators have long relied on an interface or screen to access information, taking attention away from their guests and operations. Voice eliminates this need, enabling them to shift their attention back to what matters most: the guest. We are excited to leverage this investment from Amazon to bring Alexa to SevenRooms, furthering our mission of enabling high-touch hospitality by creating powerful tools that are invisible to guests, but invaluable to the operator.”