Buyer Beware – Frontier’s unlimited flights GoWild Pass not populating accounts and no cancellation button

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Earlier today one of my instagram followers reached out and told me she was having a lot of problems with the Frontier GoPass she purchased. If you’re unfamiliar this is the unlimited flight pass that Frontier was marketing a couple of months ago…Unfortunately, in true Frontier fashion, it hasn’t been great.

The pass isn’t due to go into effect until next year ( May 3rd ), but after purchasing the pass, it’s not showing up in her account, nor are any options available to cancel. The fine print of the terms and conditions say that it was auto-renew at $1999 a year ( ARE YOU SERIOUS ) which was one of the big reasons I said it was a big fat pass. The pass is still available for purchase and I would seriously advise a deep dive to make sure you are comfortable with the headache that may ensue.

She sent me screenshots of her interactions with Frontier…

Here is a screenshot saying the Pass and cancellation options should be in her account

Details on GoWild Pass location in profile

Here are screenshots of her profile and her GoWild Pass isn’t there

She couldn’t find any mention of the GoWild Pass and nothing about cancelling so reached out to customer service

No help from Customer Service

When asking how to cancel the pass… they say, just cancel the pass before it auto renews. Uhhhhh what?

My Thoughts

Frontier still has a few months before the pass officially begins in May, but for anyone that has purchased it already they’re basically hanging in the dark. Hopefully they can get accounts updated including the option to cancel online otherwise I have a bad feeling a lot of people are going to get stuck with a major auto renewal bill if they aren’t on top of it.

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1 Comment

  • AlohaDaveKennedy December 28, 2022

    Only secure that pass with a virtual account number that self-expires?

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