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How I booked a ticket during British Airways IT meltdown
Yesterday I wrote about how BA bumped my fare bucket from discount business ” I ” to full fare ” J ” on the long haul portion of my trip from Stockholm to Los Angeles. I’ve become a bit jaded when it comes to finding last minute award space and had waited to the very last minute to get from England to Stockholm to start my journey back to LA ( The idea behind this was that I could route to Stockholm from Manchester or London, spend a night in Stockholm, and then fly back through London on a great fare in business.) What I wasn’t expecting was a MASSIVE and COMPLETE failure of one of the biggest airlines in the world.
I’d been tracking SAS flights from Manchester, BA flights from LHR, and felt confident we would find a way to get to Stockholm on May 29th. On Saturday the 27th I was looking for award space and something happened. BA went down. I thought it was a website glitch or bad internet connection. Then the tweets started coming in on my phone. BA, as a whole, from the website to the luggage belts – WAS DOWN. My girlfriend and I were without tickets to Stockholm 48 hours before we were supposed to leave and now…the easiest and cheapest way to get there…wasn’t working. To make matters worse…the only award flights from Manchester to Stockholm via SAS were overnights that would put me in Stockholm after I was scheduled to leave to fly back to London. Uh Oh.
For the rest of Saturday and Sunday the BA site was completely down.
The only way I could find space was on expertflyer. Early Sunday morning they were showing avail…
Soooooo, while en route to pick up a cake for a Christening…I called BA.
The US line was down.
The British Line was down.
I found this number: +44 03444930748
I called it and 33 minutes and 55 seconds later I had a ticket booked 2 ticket with Avios while flights were being cancelled and standby lists expanded. Where there’s a will….there’s a way.
Less than 24 hours later…we were kicking it in the BA First Galleries Lounge at Heathrow thanks to our One World Emerald Status. I may have insta-storied it. @zacharyburrabel
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