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Emirates has a different system set up for cancelling award bookings than you might experience with other carriers. Since I just went through the process and remembered to screencap it, I thought it may help expedite the process if you’re facing it.
Step: 1 Go to Manage
Step 2: Change your Booking
Step 3: Manage your booking
Step 4: Request a Refund
Step 5: Fill out the form that follows, but you’ll need your e-ticket number, go to your original email and look at attachments
The E-ticket number is located in the upper right hand corner
Step 6: Submit the form. I received the following confirmation and my miles were refunded within a couple hours.
*feature image courtesy of Emirates
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