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Emirates has a different system set up for cancelling award bookings than you might experience with other carriers. Since I just went through the process and remembered to screencap it, I thought it may help expedite the process if you’re facing it.
Step: 1 Go to Manage

Step 2: Change your Booking

Step 3: Manage your booking

Step 4: Request a Refund

Step 5: Fill out the form that follows, but you’ll need your e-ticket number, go to your original email and look at attachments

The E-ticket number is located in the upper right hand corner

Step 6: Submit the form. I received the following confirmation and my miles were refunded within a couple hours.

*feature image courtesy of Emirates
Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

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