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A few weeks ago I accepted the offer on an Amex Platinum upgrade offer I’d received back in March. Included was not only a solid bonus for spending $2k in 6 months ( although some are getting up to 75k ), but the highly lucrative 10x on US Gas and Supermarkets. I just received my first statement, and they aren’t populating.
25k Amex Platinum Upgrade Offer I received in March
- Spend $2k in 6 months earn 25k Membership Rewards
- 10x at US Supermarkets and US Gas Stations for 6 months, up to $15k
These charges should have a 10x next them…they do not.
Not only do they not have 10x next to them… they didn’t earn 10x on the statement total either. Usually throughout the month each charge that earns bonus points will have the earn rate next to the charge prior to the statement closing. None of my charges had those reflected so I was kind of anticipating something had messed up in the backened.
I reached out to Amex via Chat and they are looking into it – I’m also going to reach out to Amex on the phone and see if they have any further answers.
Obviously this could be an isolated incident that is only affecting my card. But…Amex has been exceptionally generous with upgrade offers that include the 10x and others could be facing a similar issue.
I’ll keep you updated on how this is resolved, but my hope is that once it’s corrected this month, I don’t have to itemize it each and every month for resolution.
Monkey Miles has partnered with CardRatings for our coverage of credit card products. Monkey Miles and CardRatings may receive a commission from card issuers
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