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Yesterday I posted the following article. My biggest concern was that there was some sort of widespread account shutdown, but as many readers suggested, it looks as though it was an unannounced site maintenance. Thank you to everyone who commented – back up!
Early this morning I began working on a few award client itineraries and was hoping to utilize Air France’s FlyingBlue program to perform some searches. I just flew Air France business class from Paris to Washington D.C. and had no issues whatsoever with booking, and it’s one of my favorites because it’s a partner of all 4 transferrable currencies ( Chase, Amex, Citi, and Capital One). There have been reports in the past with accounts getting blocked or shut down due to the sole usage of the account award searches, or booking tickets for other people. I haven’t run into that in the past, but today I logged in and the search function was greyed out.
Typically this isn’t unusual
I’ve encountered this numerous times, but usually a simple log out and back in resolves the issue. If it presses, you can simply clear your cache, delete cookies, etc and that resolves the issue.
I’ve logged into several accounts and even created a new one – the problem persists.
I thought maybe it was because I had triggered something internally on my account that blocked it. Having tried multiple browsers – Chrome, Firefox, and Safari with no luck. Deleting cookies, clearing cache, and even trying a VPN to log in – I was till blocked.
I then started trying other accounts that I manage or maintain and all of them were greyed out. I even created a brand new account to see if the search function would work.
It looks like some users are reporting the issue on Flyertalk as well
Are you guys experiencing similar problems, or is this a targeted issue? Let’s get figure out what’s going on, or build critical mass to get Air France to resolve the issue.
In the past, AF has made comments that allude to the fact that they kinda/sorta want to dissuade people from utilizing the program purely to transfer in points from partners. Their method has historically been to either shut down accounts that do so…or grey them out. WHAT?! I know…ridiculous.
Let’s hope this is a greater AF problem, much like the calendar function being removed last year, and it’ll be fixed sooner than later, and not targeted which inevitably means we’ll all end up on the short end of the stick at some point.
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I”m having the same issue–if I try to even do an award search it’s greyed out. No matter what search engine or computer I use it’s the same result–I’m frozen out. Are you still able to get in?
FD – still working on my end. try clearing your cache or using a different brownser