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Missing flight credit? Here’s how you request credit
Here’s an incredible situation I found myself in. I used Alaska miles to book an award ticket on American Airlines to England about a month ago – it was 57.5k miles and about $5. A wonderful deal in and of itself, but as luck would have it…I actually earned miles off that award ticket.
Through a series of delays, we ended up being rerouted through Chicago on British Airways Club Suites – you can read the review here. When something like this happens, you’ll often be moved from an award ticket and booked into a revenue fare. Sure enough…that’s what happened to us.
Somewhere, in the process of rebooking, my Alaska Airlines number wasn’t added, so I needed to request credit for it. Here’s how I went about requesting credit for my missing miles.
Not only is this comfy…but it’s worth a LOT of miles. GET credit.
KEEP, KEEP, KEEP your boarding passes until you see the credit.
This was our saving grace and will be yours. I’ve blurred out my E-Ticket number but make sure it and your cabin of service is very clear and visible. This is what the airline will use to credit your flight.
Know what you’re entitled to get. Here’s a peek at Alaska’s chart for its partner British Airways
My ticket was booked into an I fare, which should yield 100% base + 150% bonus. I’m also MVP, so that would yield an additional 50% bonus miles. In total, I’d earn 300% on my miles flown
Know where to email and what to say.
You can request credit at the email below – if you’re requesting an Alaska Airlines flight you’ll need to wait 7 days from the flight, if it’s a partner, it’s 14 days.
- mileage.plan@alaskaair.com
Here’s what I wrote in my email:
Hello there –
I’m writing to request mileage credits for a British Airways business class flight from Chicago to London. I’ve attached a copy of my boarding pass. Thank you!
You’ll get an automated response from Alaska:
Email requests are processed in the order received. Please allow 5-7 business days for an agent to respond to your Mileage Plan™ questions. We appreciate your patience and look forward to serving you. If you are requesting partner mileage credit please ensure you included your Mileage Plan number, receipt with rental agreement/ hotel folio/ ticket number and itinerary and any boarding passes you may have. The acceptable file format are: jpg, gif, png, tif, bmp, pdf. Please allow 7 -12 business days for Partner credit requests to be posted to your account.
Should you need to contact us before we’ve responded, please reply to this email to retain the subject line containing your reference number . This will keep all messages together in the same file.
We truly appreciate you taking the time to write.
Alaska Airlines Customer Care
Phone: 1-800-654-5669
8:00 am – 6:00 pm (PT), Monday-Friday
8:00 am – 5:00 pm (PT), Saturdays
I received a follow up email alerting me that the miles had been credited a few days later
Dear ,
Thank you for contacting Alaska Airlines Customer Care. Your flights are now posted. You are welcome to view your online activity by logging in to your My Account profile at www.alaskaair.com.
Sincerely,
Customer Care Representative
I used British Airways as an example, but it’s the same process regardless.
Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
Chase Sapphire Preferred® Card
Welcome Offer
Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening.
Annual Fee
$95
Points Earned
Transferrable Chase Ultimate Rewards
- 5x on all travel purchased through Chase Travel℠
- 3x on dining, including eligible delivery services for takeout & dining out
- 3x on select streaming services
- 3x on online grocery purchases
- (excluding Target, Walmart and wholesale clubs)
- $50 Annual Chase Travel Hotel Credit via Chase Travel℠
- The begins immediately for new cardmembers and after your account anniversary for existing cardmembers
- 2x on all other travel
- 10% Anniversary Bonus
- Every year you keep the card, your total spend will yield a 10% points bonus. If you spend $10k in a year, you’ll get 1k bonus points
- Chase Sapphire Preferred continues to redeem at 1.25c in the Chase Travel℠ and the slew of other benefits remain in tact including Auto Rental Collision Damage Waiver ( primary ), purchase protections, etc.
- Points are transferrable to 14 Ultimate Rewards partners
- Redeem in Chase Travel℠ for 1.25 cents per point
- No foreign transaction fees
- Suite of Travel and Purchase Coverage
- Auto Rental Collision Damage Waiver is my favorite
- Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2027.
- $95 Annual Fee
We keep an up to date spreadsheet that lists the best ever offers: You can find that spreadsheet here.
Historically 80k is a very, very good offer and hit in both 2022 and 2023. In 2021, we saw the offer hit an all time high of 100k. Who knows if that will ever come back.
Main Cast:
Cards that earn flexible points and should be used on the bulk of your purchases.
Supporting Cast:
Cards that earn fixed points in the currency of the airline/hotel and can not be transferred at attractive rates. These cards yield benefits that make it worth keeping, but not necessarily worth putting a lot of your everyday spend on.
The Chase Sapphire Preferred® is exceptional starter card and offers transferrable Ultimate Rewards, and pairs well with other Chase cards.
If you carry this card alongside Chase’s cashback cards like the Chase Freedom Flex® and Chase Freedom Unlimited® or the business versions: Ink Business Cash® , Ink Business Unlimited® you can combine the points into Preferred account and transfer into hotel and airline partners
Annual fee is quite low at $95 a year + you get a 10% anniversary bonus on points + $50 hotel credit in Chase travel.
The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved, or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.