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I recently flew from Europe to the States on FinnAir and the flights were never credited. Never Fear!
Despite having my Alaska number attached to the PNR there were several things that went wrong on my return. I routed through Stockholm to get better fares on business class, which is something you should always investigate, and unfortunately one thing went wrong after another. Our itinerary was supposed to look like this: Originate in London, fly to Stockholm on BA as a positioning flight redeeming Avios. From there, fly ARN-HEL-ORD on FinnAir metal, crediting to Alaska, and then continue on to LAX on American, issued on FinnAir stock. This was all booked through Momondo on a Swedish website called Flightfinder.se. After a series of delays and cancellations, we ended up spending the night in Chicago, booked on a United flight the next morning, and never saw the miles in our MileagePlan account. Here’s how to request a flight credit on Alaska Airlines successfully.
Not only is this comfy…but it’s worth a LOT of miles. GET credit.
KEEP, KEEP, KEEP your boarding passes until you see them credit.
This was our saving grace and will be yours. I’ve blurred out my E-Ticket number but make sure it and your cabin of service is very clear and visible. This is what the airline will use to credit your flight.
Know what you’re entitled to get. Here’s a peek at Alaska’s chart for its partner FinnAir
Know where to email and what to say.
Here’s what I wrote on 9/15/17
Hello there –
I’m writing to request mileage credits for two flights flown on August 28th, 2017. Both flights were conducted by FinnAir. The original itinerary was from Arn-Hel-Ord-Lax ; however, after boarding our plane in Chicago for LA they cancelled the flight. I ultimately had to fly on a different airline in order to get to LA in time for work and I believe the canceled leg from Ord-LA messed up the flown legs getting credited properly. I’ve attached copies of my boarding pass. Thank you!
You’ll get an automated response from Alaska:
Email requests are processed in the order received. Please allow 5-7 business days for an agent to respond to your Mileage Plan™ questions. We appreciate your patience and look forward to serving you. If you are requesting partner mileage credit please ensure you included your Mileage Plan number, receipt with rental agreement/ hotel folio/ ticket number and itinerary and any boarding passes you may have. The acceptable file format are: jpg, gif, png, tif, bmp, pdf. Please allow 7 -12 business days for Partner credit requests to be posted to your account.
Should you need to contact us before we’ve responded, please reply to this email to retain the subject line containing your reference number (# 2981717). This will keep all messages together in the same file.
We truly appreciate you taking the time to write.
Alaska Airlines Customer Care
8:00 am – 6:00 pm (PT), Monday-Friday
8:00 am – 5:00 pm (PT), Saturdays
I received a follow up email alerting me that the miles had been credited on 9/18/17.
Thank you for contacting Alaska Airlines Customer Care. Your flights are now posted. You are welcome to view your online activity by logging in to your My Account profile at www.alaskaair.com.
Customer Care Representative
I used FinnAir as an example, but it’s the same process regardless. Any Questions?
Feel free to email us: firstname.lastname@example.org or we love to answer comments. Also…don’t forget to subscribe to the blog to get daily emails!
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