How to request a missing flight credit on Alaska Airlines

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Missing flight credit? Here’s how you request credit

Here’s an incredible situation I found myself in. I used Alaska miles to book an award ticket on American Airlines to England about a month ago – it was 57.5k miles and about $5. A wonderful deal in and of itself, but as luck would have it…I actually earned miles off that award ticket.

Through a series of delays, we ended up being rerouted through Chicago on British Airways Club Suites – you can read the review here. When something like this happens, you’ll often be moved from an award ticket and booked into a revenue fare. Sure enough…that’s what happened to us.

Somewhere, in the process of rebooking, my Alaska Airlines number wasn’t added, so I needed to request credit for it. Here’s how I went about requesting credit for my missing miles.

Not only is this comfy…but it’s worth a LOT of miles. GET credit.

KEEP, KEEP, KEEP your boarding passes until you see the credit.

This was our saving grace and will be yours. I’ve blurred out my E-Ticket number but make sure it and your cabin of service is very clear and visible. This is what the airline will use to credit your flight.

Know what you’re entitled to get. Here’s a peek at Alaska’s chart for its partner British Airways

My ticket was booked into an I fare, which should yield 100% base + 150% bonus. I’m also MVP, so that would yield an additional 50% bonus miles. In total, I’d earn 300% on my miles flown

Know where to email and what to say.

You can request credit at the email below – if you’re requesting an Alaska Airlines flight you’ll need to wait 7 days from the flight, if it’s a partner, it’s 14 days.


Here’s what I wrote in my email:

Hello there –

I’m writing to request mileage credits for a British Airways business class flight from Chicago to London.  I’ve attached a copy of my boarding pass. Thank you!

You’ll get an automated response from Alaska:

Email requests are processed in the order received. Please allow 5-7 business days for an agent to respond to your Mileage Plan™ questions. We appreciate your patience and look forward to serving you. If you are requesting partner mileage credit please ensure you included your Mileage Plan number, receipt with rental agreement/ hotel folio/ ticket number and itinerary and any boarding passes you may have. The acceptable file format are: jpg, gif, png, tif, bmp, pdf. Please allow 7 -12 business days for Partner credit requests to be posted to your account.

Should you need to contact us before we’ve responded, please reply to this email to retain the subject line containing your reference number . This will keep all messages together in the same file.

We truly appreciate you taking the time to write.

Alaska Airlines Customer Care

Phone: 1-800-654-5669

8:00 am – 6:00 pm (PT), Monday-Friday

8:00 am – 5:00 pm (PT), Saturdays

I received a follow up email alerting me that the miles had been credited a few days later

Dear          ,

Thank you for contacting Alaska Airlines Customer Care. Your flights are now posted. You are welcome to view your online activity by logging in to your My Account profile at


Customer Care Representative

I used British Airways as an example, but it’s the same process regardless.

 Affiliate link via Card Ratings

Chase Sapphire Preferred® Card


The Chase Sapphire Preferred is a great starter card that earns Premium Ultimate Rewards that can be transferred into over a dozen partners many of which are US based. 

Welcome Offer

60k Points after $4k spend in 3 months

Annual Fee


Points Earned

Transferrable Chase Ultimate Rewards

If you carry this card alongside Chase’s cashback cards like the Chase Freedom Flex℠and Chase Freedom Unlimited® or the business versions: Ink Business Cash , Ink Business Unlimited you can combine the points into Preferred account and transfer into hotel and airline partners

Annual fee is quite low at $95 a year + you get a 10% anniversary bonus on points + $50 hotel credit in Chase travel.

  • 3x on dining
    •  including eligible delivery services for takeout
  • 3x on select streaming services
  • 3x on online grocery purchases
    • (excluding Target, Walmart and wholesale clubs)
  • 5x on all travel purchased through Chase Ultimate Rewards – Chase Travel Portal
  • $50 Annual Credit on hotel stays purchased via Ultimate Rewards/Chase Travel
    • The begins immediately for new cardmembers and after your account anniversary for existing cardmembers
  • 10% Anniversary Bonus
    • Every year you keep the card, your total spend will yield a 10% points bonus. If you spend $10k in a year, you’ll get 1k bonus points
  • Chase Sapphire Preferred® continues to redeem at 1.25c in the Chase Travel Portal and the slew of other benefits remain in tact including primary rental car insurance, purchase protections, etc.
  • Points are transferrable to 13 Ultimate Rewards partners
  • Redeem in the Chase Travel center for 1.25 cents per point
  • No foreign transaction fees
  • Suite of Travel and Purchase Coverage
    • Primary rental car coverage is my favorite

We keep an up to date spreadsheet that lists the best ever offers: You can find that spreadsheet here.

Historically 80k is a very, very good offer and hit in both 2022 and 2023. In 2021, we saw the offer hit an all time high of 100k. Who knows if that will ever come back.

Main Cast: 

Cards that earn flexible points and should be used on the bulk of your purchases.

Supporting Cast:

Cards that earn fixed points in the currency of the airline/hotel and can not be transferred at attractive rates. These cards yield benefits that make it worth keeping, but not necessarily worth putting a lot of your everyday spend on. 


  • […] submitted a request following Alaska’s normal protocol for missing credit. Unfortunately, Alaska never received notification from American noting the removal of the AA […]

  • Enjoy Fine Food June 23, 2018

    Thanks for the info and the chuckle: “Quick refresher for those who aren’t fluent in lingo”

  • […] I can fly and then figure out where I want to credit by requesting the credit… […]

  • KL September 19, 2017

    It happens to me a lot. International travels with Alaska Airline partners, in most cases, will need manual credit request. In almost all trips I took, I have to go through this annoying process. Sometimes, there will be missing segment. There are other bizarre cases where one people on the same literary will post but the other person will not. Not sure why.

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