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How to request a missing flight credit on Alaska Airlines

a person wearing a face mask in an airplane

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Missing flight credit? Here’s how you request credit

Here’s an incredible situation I found myself in. I used Alaska miles to book an award ticket on American Airlines to England about a month ago – it was 57.5k miles and about $5. A wonderful deal in and of itself, but as luck would have it…I actually earned miles off that award ticket.

Through a series of delays, we ended up being rerouted through Chicago on British Airways Club Suites – you can read the review here. When something like this happens, you’ll often be moved from an award ticket and booked into a revenue fare. Sure enough…that’s what happened to us.

Somewhere, in the process of rebooking, my Alaska Airlines number wasn’t added, so I needed to request credit for it. Here’s how I went about requesting credit for my missing miles.

Not only is this comfy…but it’s worth a LOT of miles. GET credit.

a group of people sitting in an airplane

KEEP, KEEP, KEEP your boarding passes until you see the credit.

This was our saving grace and will be yours. I’ve blurred out my E-Ticket number but make sure it and your cabin of service is very clear and visible. This is what the airline will use to credit your flight.

a piece of paper with black text on it

Know what you’re entitled to get. Here’s a peek at Alaska’s chart for its partner British Airways

My ticket was booked into an I fare, which should yield 100% base + 150% bonus. I’m also MVP, so that would yield an additional 50% bonus miles. In total, I’d earn 300% on my miles flown

a screen shot of a chart

Know where to email and what to say.

You can request credit at the email below – if you’re requesting an Alaska Airlines flight you’ll need to wait 7 days from the flight, if it’s a partner, it’s 14 days.

  • mileage.plan@alaskaair.com

Here’s what I wrote in my email:

Hello there –

I’m writing to request mileage credits for a British Airways business class flight from Chicago to London.  I’ve attached a copy of my boarding pass. Thank you!

You’ll get an automated response from Alaska:

Email requests are processed in the order received. Please allow 5-7 business days for an agent to respond to your Mileage Plan™ questions. We appreciate your patience and look forward to serving you. If you are requesting partner mileage credit please ensure you included your Mileage Plan number, receipt with rental agreement/ hotel folio/ ticket number and itinerary and any boarding passes you may have. The acceptable file format are: jpg, gif, png, tif, bmp, pdf. Please allow 7 -12 business days for Partner credit requests to be posted to your account.

Should you need to contact us before we’ve responded, please reply to this email to retain the subject line containing your reference number . This will keep all messages together in the same file.

We truly appreciate you taking the time to write.

Alaska Airlines Customer Care

Phone: 1-800-654-5669

8:00 am – 6:00 pm (PT), Monday-Friday

8:00 am – 5:00 pm (PT), Saturdays

I received a follow up email alerting me that the miles had been credited a few days later

Dear          ,

Thank you for contacting Alaska Airlines Customer Care. Your flights are now posted. You are welcome to view your online activity by logging in to your My Account profile at www.alaskaair.com.

Sincerely,

Customer Care Representative

a close-up of a sign

I used British Airways as an example, but it’s the same process regardless.

Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

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4 Comments

  • […] submitted a request following Alaska’s normal protocol for missing credit. Unfortunately, Alaska never received notification from American noting the removal of the AA […]

  • Enjoy Fine Food June 23, 2018

    Thanks for the info and the chuckle: “Quick refresher for those who aren’t fluent in lingo”

  • […] I can fly and then figure out where I want to credit by requesting the credit… […]

  • KL September 19, 2017

    It happens to me a lot. International travels with Alaska Airline partners, in most cases, will need manual credit request. In almost all trips I took, I have to go through this annoying process. Sometimes, there will be missing segment. There are other bizarre cases where one people on the same literary will post but the other person will not. Not sure why.

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