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I posted a couple days ago that my 5-hundos had werk werk werked themselves into a fantastic 777-3ooER domestic upgrade…in a broken seat.
Ok, so I already won one battle and that was beating the odds of getting an upgrade into a ridiculously desirable international lie-flat product on a domestic route. I did it as a Platinum AND with 500-mile upgrades from LA to Miami: hub to hub and filled with Exec Plats. I didn’t even have to employ my sneaky beaky strategy that I used on my A321T upgrade earlier in the month – I just let my 5-hundos ride.
Except my seat was broken.
My seat wouldn’t move at all! The crew informed me that someone may be able to lower the seat or adjust it once we were airborne, and eventually someone did, but it was then fixed in that position.
Nowwwwwww I know why I got my upgrade hahahaha. Can you imagine if they would have put a J or any other normal Revenue passenger in this seat. They’re selling for almost $2k – it just couldn’t be done. What’s even crazier is that it was in…
THE MINI CABIN
The mini cabin is the best on this plane. You’re in business but you basically get the privacy and service of 1st class. When I got my ticket I couldn’t even believe I was in the 4th row. I knew from my recent trip to London – where I also snagged a Mini Cabin seat in the 3rd row that this was the prized area of bizzzzznass.
Everything about the flight was great except for the seat. I’ll be writing a more complete review of that flight soon, but I wanted to let you all know how important it is to make your voice heard when things don’t go as they should.
The squeaky seat gets the points
I wrote American Air customer service a very polite email that expressed my disappoint in using upgrade certificates only to find that my upgraded seat was in fact broken. I expressed my satisfaction with the other aspects of the flight including the meal and service, but as a Monkey with a bad back, the seat is my most prized aspect of this domestic 777-300ER route. I wasn’t looking to just complain and demand points, but I also felt that I had a valid complaint. The transactional value of any upgrade is contingent upon the tendered product being delivered as advertised. It wasn’t. I asked that some sort of consideration be made in terms of reinstating 5 hundos or giving me some points. I got this in response:
B to the YAH – Won a 2nd battle
Needless to say Miles and I did some Boots and Cats
Despite the sore feeling I still have about the program getting gutted and the crap revenue based earnings going forward… I have to admit that customer service has been great to me. This is the second time I’ve received some sort of point compensation for things going awry.
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