Credit Cards

The case of my missing Amex Business Platinum 35% point refund

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Earlier this year I went on my honeymoon to the Maldives and flew Qatar Airways QSuties and stayed at both the Six Senses Maldives and St Regis Maldives. The original plan was actually to fly them roundtrip in/out of Chicago and I booked us two roundtrip tickets via Amex Travel for roughly $2300.

You can read the full review here

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Ordinarily, I transfer points out to partners, but I carry an Amex Business Platinum that offers a 35% refund on premium cabin redemptions as a benefit and when tickets price cheap enough, it changes the calculus.

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$2300 = 230000 Amex points less a 35% refund of 81000 = 150k Amex points. These tickets also earn points, and since I had Alaska MVP status I’d earn 25k Alaska miles each way. So spend 150k Amex points and earn 50k Alaska miles for a roundtrip ticket. No brainer imo…

The Problem?

The refund never posted…and I inquired with Amex about it roughly a month later. To put it in perspective… ordinarily the refund is completed after you take the first leg – at least that’s been my experience. It could take 4 to 6 weeks, and Amex iterated on this go around that it could take 12 weeks, but that has been the exception not the rule.

The same thing happened to my wife. We used points out of her account and they never posted either.

a screenshot of a chat

They hadn’t posted two months later and I followed up on the investigation that had been opened.

a screenshot of a chat

I was going to wait until the new year to inquire again, but here’s the weird thing. I checked both of our accounts today, and voila, we both received our credits! How weird is it that both accounts were resolved on the same day?!

a close-up of a signMoral of the story…

Don’t trust the system will automatically credit your account. If you run into this problem, make sure you have screen caps and the card that the points were deducted from, and just keep inquiring. In the end, all was squared up, but if you were in need of the points for another trip you’d be waiting for quite some time.

Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

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4 Comments

  • Dublin December 24, 2021

    The language is so vague. But I thought you had to choose the airline and it had to be the same airline for the $200 credit. But then other language says it can be any airline as long as it’s business class or first class.

    • Miles December 24, 2021

      The 35% should trigger on both your airline of choice any cabin and then any airline as long as it’s premium cabin – the $200 credit is solely your airline of choice

  • Jim December 24, 2021

    The rebate doesn’t happen unti after the first leg of the trip? I just purchased tickets for Oct 2022, will I really have to wait until after the first leg?

    • Miles December 24, 2021

      I’ve also had them credit 14 days after purchase in years prior, but this year they haven’t credited til after that first leg for me

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